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Customer Service

1.

Login

2.

Cart Administration

3.

Review previous Orders

4.

Change address Details

5.

Customer Registration

6.

Join our mailing List

7.

Contact us

8.

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 PRIVACY POLICY
Your privacy is very important to us. You can rest assured that your personal information will remain confidential and will only be used for processing your order. Under no circumstances do we make your personal data available to third parties. We appreciate and value your trust in doing business with us.

 SECURITY POLICY

You can feel safe shopping with sultanpipes.com. Any personal and credit card information you submit during the checkout process is encrypted through the industry standard Secure Socket Layer (SSL), which we implement in online transactions. Sultanpipes guarantees that your information submitted during online transactions will be secure and that your credit card information will be protected.


 RETURN POLICY

1. The merchandise shipped by Sultan Pipes is packed in such a way that breakage or damage is very unlikely. However, should our shipment for some reason arrive at your door with shipping related damage, the merchandise may be returned at our expense. If your shipment arrives broken, the damage must be reported to us on the day that your shipment arrives by sending an e-mail message to info@sultanpipes.com
After our acknowledgement of your message you may return the shipment based on our instructions to you. The return shipping cost will be covered by us.

2. We guarantee customer satisfaction with our merchandise. As all our products are hand made, the items you see on our website are the actual pieces shipped to you. If for some reason the item does not meet you expectations and is different from what you expected, you may return the merchandise to us. Your purchase price will be refunded but the shipping cost will be your responsibility. Discontent with our merchandise must be communicated to us at info@sultanpipes.com within 48-hour of receipt of the shipment. Pipes may only be returned if they are unsmoked and after receiving a return authorization from us.


 GUARANTEE POLICY

1. GUARANTEE FOR QUALITY: Sultan Pipes guarantees that all its pipes are made from first quality block meerschaum. Pipes manufactured from second grade meerschaum are not very porous and thus do not absorb the moisture of the tobacco. The heat of smoking these pipes has a tendency to crack the stone. To assure your smoking pleasure, all Sultan Pipes are guaranteed to be first quality block meerschaum.
We guarantee that the heat from smoking your block meerschaum pipe will not cause the bowl to crack. This guarantee does not cover breakage of the pipe shank as may occur by improper handling and undue pressure to it, nor does it cover the mouthpiece.

2. CUSTOMER SATISFACTION GUARANTEE: We guarantee customer satisfaction with our merchandise. As all our products are hand made, the items you see on our website are the actual pieces shipped to you. If for some reason the item does not meet your expectations and is different from what you expected, you may return the merchandise to us . For more information, please see point 2 of our return policy.


 CANCELLATION POLICY
You may cancel any order you place with Sultan Pipes within 48-hour by contacting info@sultanpipes.com

No charge will be made to your credit card . Any cancellation after the 48-hour period cannot be honored and your merchandise will be charged to your card and shipped.


 SHIPPING POLICY

Your order will be shipped in 48 hours after it has been placed. Shipments are made via DHL courier service and should be received within 3-7 days of placing the order. For your convenience, we will provide you the tracking number for your shipment.

For APO/FPO addresses, delivery will take between 3-4 weeks.


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What is
Meerschaum ?


Why Meerschaum
is used for Pipes ?



How are Sultan Meerschaum Pipes made?